What is your minimum order?
Our minimum order is 6 pieces. Anything lower than that we are unable to produce at a low cost to you.
How do I place an order?
You may email us with Order No . or submit order online.
How do I submit my artwork?
You may fill out our free quote Alternatively, you may email your design to sales@custompatches.co.nz.
Which file formats do you accept for submitted artwork?
Our Art Department’s preferred file formats are cdr, eps, pdf, ai, svg.We will also accept psd, jpg, gif, bmp, tif, png.
If you have no other alternative we will accept doc, ppt, xls, wps.No pubs or embroidery files please!
Do I have to submit a sketch/artwork?
No. If you do not have artwork, you need only to describe what you are looking for and our skilled Art Department will provide you with a beautiful design. However, if you do have a sketch or even unfinished artwork, it will be easier for our artists if you submit it. It will also aid our Art Department in making your final design as close as possible to what you are envisioning.
I have an existing patch that was made elsewhere. Can you duplicate it?
Yes. If you mail us the patch, we can duplicate it exactly. We can mail the patch back to you after production is complete per your request.
How is pricing determined?
Many factors influence pricing. The base price per patch is determined by size and quantity, although many other factors can influence price, including number of colors, backing, specialty threads, rush service, etc . . .
How do I pay?
You may pay by credit card and Paypal .
Will I be able to approve my art before my patches are produced?
Yes. All artwork is emailed to you before going to production, unless you request otherwise. If you do not have an email address, a sales executive will make arrangements with you so you can send your artwork via another method.
Will I be able to see a sample of my patch before they are all made?
Yes. Within three business days of artwork approval, per your request, we will email you a sewn sample of your actual patch to ensure you are satisfied with every detail of your design.
How long will it take to receive my patches?
Production time is typically 7-9 business days from pre-production sewout approval; however, we do provide a 5-7 Day Rush Service.
How are my items shipped?
We ship FedEX and DHL .
Is there a standard patch size?
No. All the patches we do are custom; however, our most popular sizes are 3”, 5 ½”, and 6”. Motorcycle back patches are not usually smaller than 9 inches, with the standard size being 12 inches.
What is meant by embroidery coverage?
Every embroidered patch starts with a piece of twill fabric; then threads are stitched on top of it. Embroidery coverage refers to whether or not the entire surface of the twill will be covered by thread.
How do I choose colors?
Unless you have particular Pantone® or exact colors that must be on your design, our artists will match the colors in your design as closely as possible to our thread colors (We do not always guarantee an exact match). You can view our thread colors here. Pantone® color selections must be in Coated or Uncoated.
What is the smallest lettering can be?
Without sacrificing quality and legibility, all lettering should be ¼” in height, which is the equivalent of 14 points in a standard word processing program.
What if my design has an excessive amount of detail or small lettering?
You have a few options. First you can allow one of our artists to alter your design by removing some detail and increasing the size of the text. If this does not appeal to you, you may choose to increase the overall size of your patch. This will, however, increase the price as well. Last, you may change the production process to a woven or a printed patch, which will allow for significant amounts of detail at small sizes.
Where are you located?
We are a New Zealand based business .
Why should we use your company?
At CustomPatches.co.nz, we value our customer above all. You will always have one of our staff members guide you through the entire patch making process, from start to finish. We are here to answer any of your questions, help you create your designs, make any edits and continually update you on the status of your order. You can reach us any time via e-mail, phone, or IM, and we'll always get back to you. Should you be unsatisfied with your order in any way, we will do our best to make sure to remedy it so that you are 100% satisifed with your purchase.
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